Returns & Exchanges

At Lox & Chain, we want you to be completely satisfied with your purchase. If your new jewelry isn't the perfect fit, we offer returns and exchanges within 30 days of delivery for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original Lox & Chain pouch and box to ensure it is protected during transit.

3

Label and Ship

Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship out your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing